Booking Policy of Halong Travel Group
BOOKING POLICY - HALONG TRAVEL GROUP
Welcome to Halong Travel Group. By making a reservation through our website, email, or hotline, you agree to the following terms and conditions. We strive to provide a transparent and professional booking experience for all our guests.
1. Pricing & Rates
● Currency: All service rates are quoted in United States Dollars (USD).
● Validity: Rates are subject to change; however, once your booking is confirmed, your rate is guaranteed.
2. Reservation & Payment Process
● Securing Your Booking: To confirm your reservation, a deposit of 30% to 50% of the total tour cost is required.
● Final Payment: The remaining balance is due at least three days before your departure. You can choose to pay online via a secure link or in person at our Hanoi office.
● Bank Surcharge: A 3% service fee applies to all credit card transactions.
3. Cancellation & Refund Policy
All cancellation requests must be submitted in writing via email to be officially processed.
3.1 Cancellation by Guests
● More than 7 days before arrival: No cancellation fee is applied (Except for the non-refundable 3% transaction fee).
● Within 7 days before arrival: A cancellation fee of 100% of the total booking value will be charged.
● Transaction Fees: Please note that the 3% bank service fee is non-refundable under all circumstances.
3.2 Cancellation Due to Bad Weather
If local authorities cancel cruise operations due to safety or poor weather conditions:
● Cancellation on Check-in Date: Guests will receive a 100% refund of the total payment.
● Shortened Itineraries: If your trip is shortened (e.g., from 3 days to 2 days or 2 days 1 night), you will only be charged for the actual services used. The remaining balance will be refunded accordingly.
● Urgent Assistance: Our sales team will confirm the final adjusted costs via email and provide immediate support for any changes.
3.3 No-Show & Unused Services
● No refunds or exchanges will be provided for no-shows or any unused portions of the tour, including meals, sightseeing fees, or transportation.
4. Passenger Information & Registration
● Booking Confirmation: We generally send official confirmations via email within 48 hours of receiving your request.
● Required Details: For port registration, guests must provide full details (Full Name, Date of Birth, Gender, Nationality, Passport Number) at least 24 hours before check-in.
● Connectivity: Please be advised that Wi-Fi and TV signals may be unstable while the cruise is navigating far from the mainland.
5. Children & Family Policy
● Under 4 years old: Free of charge (Limited to one child per room).
● Aged 4 to 6: 50% charge of the adult price (Sharing room with parents).
● Aged 7 to 11: 75% charge of the adult price (Sharing room with parents).
● 12 years and older: Full adult rates apply.
● Room Occupancy: Maximum 2 adults and 2 children under 12, OR 3 adults per room (Extra bed charges apply).
● Infant Care: Baby cots are available free of charge (subject to availability).
CONTACT US FOR 24/7 ASSISTANCE
Our dedicated team is always ready to support you with any questions regarding your booking.
Marina Luu (Ms.) - Sales Manager: +84 968 367 596 (Whatsapp / Zalo - Support 24/7)
Email: info@halongtravelgroup.com For more detailed information - big groups please send us by email.
Website: https://www.halongtravelgroup.com
Would you like me to help you create a Frequently Asked Questions (FAQ) section based on these policies to further assist your customers?
1. Pricing & Rates
● Currency: All service rates are quoted in United States Dollars (USD).
● Validity: Rates are subject to change; however, once your booking is confirmed, your rate is guaranteed.
2. Reservation & Payment Process
● Securing Your Booking: To confirm your reservation, a deposit of 30% to 50% of the total tour cost is required.
● Final Payment: The remaining balance is due at least three days before your departure. You can choose to pay online via a secure link or in person at our Hanoi office.
● Bank Surcharge: A 3% service fee applies to all credit card transactions.
3. Cancellation & Refund Policy
All cancellation requests must be submitted in writing via email to be officially processed.
3.1 Cancellation by Guests
● More than 7 days before arrival: No cancellation fee is applied (Except for the non-refundable 3% transaction fee).
● Within 7 days before arrival: A cancellation fee of 100% of the total booking value will be charged.
● Transaction Fees: Please note that the 3% bank service fee is non-refundable under all circumstances.
3.2 Cancellation Due to Bad Weather
If local authorities cancel cruise operations due to safety or poor weather conditions:
● Cancellation on Check-in Date: Guests will receive a 100% refund of the total payment.
● Shortened Itineraries: If your trip is shortened (e.g., from 3 days to 2 days or 2 days 1 night), you will only be charged for the actual services used. The remaining balance will be refunded accordingly.
● Urgent Assistance: Our sales team will confirm the final adjusted costs via email and provide immediate support for any changes.
3.3 No-Show & Unused Services
● No refunds or exchanges will be provided for no-shows or any unused portions of the tour, including meals, sightseeing fees, or transportation.
4. Passenger Information & Registration
● Booking Confirmation: We generally send official confirmations via email within 48 hours of receiving your request.
● Required Details: For port registration, guests must provide full details (Full Name, Date of Birth, Gender, Nationality, Passport Number) at least 24 hours before check-in.
● Connectivity: Please be advised that Wi-Fi and TV signals may be unstable while the cruise is navigating far from the mainland.
5. Children & Family Policy
● Under 4 years old: Free of charge (Limited to one child per room).
● Aged 4 to 6: 50% charge of the adult price (Sharing room with parents).
● Aged 7 to 11: 75% charge of the adult price (Sharing room with parents).
● 12 years and older: Full adult rates apply.
● Room Occupancy: Maximum 2 adults and 2 children under 12, OR 3 adults per room (Extra bed charges apply).
● Infant Care: Baby cots are available free of charge (subject to availability).
CONTACT US FOR 24/7 ASSISTANCE
Our dedicated team is always ready to support you with any questions regarding your booking.
Marina Luu (Ms.) - Sales Manager: +84 968 367 596 (Whatsapp / Zalo - Support 24/7)
Email: info@halongtravelgroup.com For more detailed information - big groups please send us by email.
Website: https://www.halongtravelgroup.com
Would you like me to help you create a Frequently Asked Questions (FAQ) section based on these policies to further assist your customers?
